Frequently Asked Questions
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Click here to access claims or obtain a dependent ID card.

Claims are administered by and should be sent to:

Commercial Travelers Life Insurance Company
70 Genesee Street
Utica, NY 13502

Electronic Claim Payor ID: 88091

Student Enrollment Information

Dependent Enrollment Information

Summer Dependent Open Enrollment is 3/23/20 – 6/1/20. Please use the enrollment links under "Student Enrollment Information" to enroll Dependents.

Add-On Coverage Options

These services are optional and not administered by Academic HealthPlans.


The Spring waiver deadline ended 1/31/20. The online waiver system can no longer accept new waiver requests.

COVID-19 Updates

Coronavirus testing: NGL/Wellfleet will cover COVID-19 testing (including ER, telemedicine, urgent care and office visits) similar to a preventive benefit for fully insured plans, waiving co-pays, deductibles and co-insurance for customers when treated by in-network or out of network providers.

Coronavirus treatment: Covered based on the specific plan benefits.

Coronavirus immunization: Not yet available